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When enterprises integrate their customer information, there are three eCRM strategy components: [13] Operational: Because of sharing information, the processes in business should make customer's need as first and seamlessly implement. [clarification needed] This avoids multiple times to bother customers and redundant process. [clarification ...
E-commerce security is protecting businesses' websites and customers from unauthorized access, use, alteration, or destruction. The type of threats include: malicious codes, unwanted programs (ad ware, spyware), phishing, hacking, and cyber vandalism. E-commerce websites use different tools to avert security threats.
Electronic business (also known as online business or e-business) is any kind of business or commercial activity that includes sharing information across the internet. [1] Commerce constitutes the exchange of products and services between businesses, groups, and individuals; [ 2 ] and can be seen as one of the essential activities of any business.
E-commerce is another growing e-service in the United States for both big and small businesses. E-commerce sales are projected to grow 10 to 12 percent annually. Amazon.com is the largest on-line marketplace in the country with annual sales of $79 billion. Wal-Mart is also a widely popular retailer. They have grown their business by having ...
Alternative names for the activity are "e-commerce", a shortened form of "electronic commerce" or "e-shopping", a shortened form of "electronic shopping". An online store may also be called an e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online storefront and virtual store.
Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance customer satisfaction, and drive sustainable growth.
Consumer-to-business (C2B) e-commerce is when a consumer makes their services or products available for companies to purchase. [2] The competitive edge of the C2B e-commerce model is in its pricing for goods and services. This approach includes reverse auctions, in which customers name the price for a product or service they wish to buy ...
E-business (how business is conducted, any process that an organization conducts over computer-mediated networks), E-commerce (transfer of goods, for example when a book is sold online). Bill Imlah states that new applications are blurring these boundaries and adding complexity, for example, social media and Internet search.
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