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2. 10 Phone Systems for Small Businesses - AOL

   www.aol.com/10-phone-systems-small-businesses...

   Ready to upgrade your business communications? Start by comparing VoIP phone service providers.

3. Call-recording hardware - Wikipedia

   en.wikipedia.org/wiki/Call-recording_hardware

   Recording of telephone conversations in wired systems requires physical access to the lines over which calls are carried. PBX based call-recording hardware is sold by PBX vendors and third parties. This hardware is attached to the PBX. It can be configured to record all calls or some calls, either randomly or on demand.

4. Call-recording software - Wikipedia

   en.wikipedia.org/wiki/Call-recording_software

   Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking , which record details about the call but not the conversation; however, software may include both recording and logging functionality.

5. Business telephone system - Wikipedia

   en.wikipedia.org/wiki/Business_telephone_system

   Early-1970s Telephone Exchange model TESLA Automatic system Early model 464G Western Electric key telephone set. A business telephone system is a telephone system typically used in business environments, encompassing the range of technology from the key telephone system (KTS) to the private branch exchange (PBX).

6. Music on hold - Wikipedia

   en.wikipedia.org/wiki/Music_on_hold

   Most MOH systems are integrated into a telephone system designed for businesses via an audio jack on the telephone equipment labeled "MOH". There are also some units with built-in message on hold capabilities and units designed for small businesses without an extensive phone system. Today, equipment that supports physical media usually plays CDs.

7. Voice logging - Wikipedia

   en.wikipedia.org/wiki/Voice_logging

   Voice logging is the practice of regularly recording telephone conversations. Business sectors which often do voice logging include public safety (e.g. 9-1-1 and emergency response systems), customer service call centers (conversations are recorded for quality assurance purposes), and finance (e.g. telephone-initiated stock trades are recorded for compliance purposes).