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Aircraft formerly operated by Shell Aviation (former name of Shell Aircraft International) and its subsidiaries include British Aerospace HS-125-700B, Dassault Falcon 200, de Havilland DH.104 Dove, DHC-2 Beaver, DHC-3 Otter, DHC-6 Twin Otter, Dornier Do-28, Dornier 328-300 328JET Envoy 3, Douglas DC-3, Embraer 175, Fairchild F-27, and Piper PA-23 Aztec.
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While most fuel card suppliers handle customer queries via random-operator call centres, customer preference is increasingly for a named individual to handle their business. Respected publication Fleet News reported in July 2008 that more than a quarter of fleet managers are unhappy with the level of service offered by their fuel card supplier.