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Travel experts say hosts' greed and lack of customer focus have tarnished Airbnb's reputation. As the founder of a travel site, Michael Rozenblit has stayed in hundreds of Airbnbs over the past ...
[16] [137] The review filter was first developed two weeks after the site was founded and the company saw their "first obviously fake reviews". [136] Filtered reviews are moved into a special area and not counted towards the businesses' star-rating. [136] The filter sometimes filters legitimate reviews, leading to complaints from business ...
“Every home and every host on Airbnb will be reviewed with the objective of 100% verification” by the end of 2020, Chesky, the company’s CEO, promised after the shooting.
In a 2023 deposition, an Airbnb employee testified that the company does not notify law enforcement as a matter of practice when a complaint of a hidden camera is raised, but may contact hosts about complaints for its internal inquiries. Law enforcement experts said the company's practice could hinder criminal investigations due to suspects ...
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