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1. Chat customer service agent. These days, businesses are looking to connect with customers and provide support through every channel possible. That includes live chat, social media, text, and email.
Image credits: flyingbeetlekites “The one that stood out to me was 'I work on a helpdesk at a hospital . Very low calls. Make almost 50 dollars an hour. 8 or 10 calls, most only last a couple of ...
Using average salary data from the U.S. Bureau of Labor Statistics, we decided to pick out the 13 highest-paying jobs where people get to stop staring at their computer screens and go somewhere else.
Online customer engagement is qualitatively different from offline engagement as the nature of the customer's interactions with a brand, company and other customers differ on the internet. Discussion forums or blogs , for example, are spaces where people can communicate and socialize in ways that cannot be replicated by any offline interactive ...
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
Servicescape is a model developed by Booms and Bitner [1] to emphasize the impact of the physical environment in which a service process takes place. The aim of the servicescapes model is to explain behavior of people within the service environment with a view to designing environments that does not accomplish organisational goals in terms of achieving desired behavioural responses.