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Smart Answers: “What Does Customer Service Mean to You?” “To me, customer service means meeting and exceeding customer expectations by providing quick and helpful responses to their queries. It’s important because satisfied customers are the heart of any business.”
Get tips on how to effectively answer 'What does customer service mean to you?' in an interview, and check out a few examples of the best answers.
Sample Answer: In a customer service role, you are the bridge between your company and the customer. Good customer service means understanding the needs of the customer and providing solutions that address their problem.
In the simplest sense, customer service is the act of providing support, guidance, or assistance to people who are intending to buy or currently using a product or service. In a customer service position, you may answer questions, provide recommendations, troubleshoot issues, and handle similar responsibilities that are customer-oriented.
Customer service refers to support and assistance given before, during and after customers purchase a product or service. It includes a wide range of activities such as: Answering...
Interviewers ask “What does customer service mean to you?” to check your understanding of the role, your personal experience with customer service, and to give you the chance to demonstrate your skills.
The definition of customer service has evolved over the years, but its heart—helping people—has remained unchanged. Customer service is the support and assistance a company provides to its customers both before and after they buy and use its products or services. Modern customer service goes beyond solving problems.