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An information technology generalist is a technology professional proficient in many facets of information technology without any specific specialty. Furthermore, an IT generalist is generally considered to possess general business knowledge and soft skills allowing them to be adaptable in a wide array of work environments. [1]
An IT specialist, computer professional, or an IT professional may be: a person working in the field of information technology; a person who has undergone training in a computer-field-related colleges, universities and computer institutes; or; a person who has proven extensive knowledge in the area of computing.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
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Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...