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2. Microsoft Customer Care Framework - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Customer_Care...

   CCF is different from most products from Microsoft in that it is not an 'out of the box' solution but requires development and configuration to build a working customer solution. The framework allows for a SOA methodology [ 1 ] [ 2 ] [ 3 ] on development on the server and agent desktop side, but this is not mandatory and non-SOA development can ...

3. Microsoft Dynamics 365 - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Dynamics_365

   Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.

4. Microsoft Power Platform - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Power_Platform

   Microsoft Power Platform is a collection of low-code development tools that allows users to build custom business applications, automate workflows, and analyze data. [ 1 ] [ 2 ] It also offers integration with GitHub , Microsoft Azure , Microsoft Dynamics 365 , and Microsoft Teams , amongst other Microsoft and third-party applications.

5. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   CRM systems that track and measure marketing campaigns over multiple networks, tracking customer analysis by customer clicks and sales. Some CRM software is available as a software as a service (SaaS), delivered via the internet and accessed via a web browser instead of being installed on a local computer. Businesses using the software do not ...

6. Microsoft Power Automate - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Power_Automate

   Microsoft Power Automate, previously known as Microsoft Flow until November 2019, [4] is a SaaS platform by Microsoft for optimizing and automating workflows and business processes. It is part of the Microsoft Power Platform line of products, which include Power Apps and Power BI .

7. Microsoft BizTalk Server - Wikipedia

   en.wikipedia.org/wiki/Microsoft_BizTalk_Server

   The following is an incomplete list of the technical features in the BizTalk Server: The use of adapters to simplify integration to line of business (LOB) applications (Siebel, SAP, IFS Applications, JD Edwards, Oracle, Microsoft Dynamics CRM), databases (Microsoft SQL Server, Oracle Database and IBM Db2) and other Technologies (TIBCO and Java EE) [19]