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  2. Incident management - Wikipedia

    en.wikipedia.org/wiki/Incident_management

    An incident is an event that could lead to the loss of, or disruption to, an organization's operations, services or functions. [2] Incident management (IcM) is a term describing the activities of an organization to identify, analyze, and correct hazards to prevent a future re-occurrence.

  3. ServiceNow - Wikipedia

    en.wikipedia.org/wiki/ServiceNow

    ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting an organization ...

  4. Corrupted Blood incident - Wikipedia

    en.wikipedia.org/wiki/Corrupted_Blood_incident

    After several failed hotfixes, Blizzard ended the pandemic by performing a hard reset, and a later patch prevented companions from contracting Corrupted Blood entirely. Although it was the result of a software bug , the Corrupted Blood incident gained longstanding notoriety among World of Warcraft players and interest among real-world disease ...

  5. Bill McDermott - Wikipedia

    en.wikipedia.org/wiki/Bill_McDermott

    He cited "the company’s strength in cloud computing and enterprise software, and the challenge of building an already vibrant company further" as reasons for him to join ServiceNow as CEO. [ 20 ] In 2021, McDermott was the 3rd highest paid CEO of all S&P 500 CEOs, receiving over $162 million in equity and $3.5 million in cash and other forms ...

  6. Incident Command System - Wikipedia

    en.wikipedia.org/wiki/Incident_Command_System

    Incident Command structure is organized in such a way as to expand and contract as needed by the incident scope, resources and hazards. Command is established in a top-down fashion, with the most important and authoritative positions established first. For example, Incident Command is established by the first arriving unit.

  7. Adverse event - Wikipedia

    en.wikipedia.org/wiki/Adverse_event

    The FDA provides a database for reporting of adverse medical device events called the Manufacturer and User Facility Device Experience Database (MAUDE)[1]. The data consist of voluntary reports since June 1993, user facility reports since 1991, distributor reports since 1993, and manufacturer reports since August 1996, and is open for public view.

  8. Crisis management - Wikipedia

    en.wikipedia.org/wiki/Crisis_management

    Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. [1] The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s.

  9. Space Shuttle Columbia disaster - Wikipedia

    en.wikipedia.org/wiki/Space_Shuttle_Columbia...

    The group's chair contacted Wayne Hale, the Shuttle Program Manager for Launch Integration, to request on-orbit pictures of Columbia ' s wing to assess its damage. After receiving notification of the debris strike, engineers at NASA, United Space Alliance , and Boeing created the Debris Assessment Team and began working to determine the damage ...