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[3] [4] MTN is among the largest mobile network operators in the world, and the largest in Africa. MTN is active in over 20 countries including Asian countries like Syria, with one-third of company revenue generated in Nigeria , where it held about 35 percent market share in 2016, [ 5 ] and 289.1 million subscribers in December 2022.
[1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]
MTN has engaged the service of Mr. Eric Holder, a former US attorney general to intervene in the ongoing slam of $5.2bn fine on the telecommunications company, which was subsequently reduces to $3.2bn by the Nigerian government through NCC after much persuasion. He was hired by the MTN group because of his experience in corporate settlement.
MTN South Sudan is the largest telecommunications company in South Sudan, with an estimated 1,700,000 subscribers, accounting for 61.8 percent market share, as of 31 December 2020. [ 3 ] Location
Founded in 2000 by Beirut-based Investcom, the company became a subsidiary of the South African conglomerate MTN Group following MTN's acquisition of Investcom in 2006. Liberian businessman Benoni Urey is the Chair of Lonestar Communication Corporation and owns a significant portion of the company through his PLC Investments Group.
Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [ 12 ]
MTN Uganda is the largest telecom company in Uganda, with 11.2 million subscribers, accounting for 55 percent market share, as of 30 June 2017. [4] [5] By 31 December 2019, its customer base had increased to 12.6 million customers. [3]
A customer representative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied to a representative of a company, or proxy, who works closely with a producer or developer to clarify specifications for a product or service.