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2. Patient experience - Wikipedia

   en.wikipedia.org/wiki/Patient_experience

   Patient experience describes the range of interactions that patients have with the healthcare system, including care from health plans, doctors, nurses, and staff in hospitals, physician practices, and other healthcare facilities. [1] [2] Understanding patient experience is a key step in moving toward patient-centered care.

3. How hospitals are improving the patient experience - AOL

   www.aol.com/article/news/2016/12/22/how...

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4. Patient participation - Wikipedia

   en.wikipedia.org/wiki/Patient_participation

   A medical doctor explaining an X-ray to a patient. Several factors help increase patient participation, including understandable and individual adapted information, education for the patient and healthcare provider, sufficient time for the interaction, processes that provide the opportunity for the patient to be involved in decision-making, a positive attitude from the healthcare provider ...

5. Consumer Assessment of Healthcare Providers and Systems

   en.wikipedia.org/wiki/Consumer_Assessment_of...

   AHRQ does not administer the surveys. Surveys must be administered by a qualified vendor. CAHPS surveys help healthcare organizations use data to identify strengths and weaknesses, determine where they need to improve, and track progress over time. Several types of CAHPS surveys are available for different kinds of healthcare settings and ...

6. Op-Ed: Trump could defund the health-care system to save ...

   www.aol.com/news/op-ed-trump-could-defund...

   Giving consumers control over their health-care dollars could restore market forces to the system, driving down prices and improving service quality. The evidence supporting patient empowerment is ...

7. Patient satisfaction - Wikipedia

   en.wikipedia.org/wiki/Patient_satisfaction

   Patient satisfaction is a measure of the extent to which a patient is content with the health care which they received from their health care provider. In evaluations of health care quality , patient satisfaction is a performance indicator measured in a self-report study and a specific type of customer satisfaction metric.