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An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
The Nortel Norstar, previously the Meridian Norstar, was a small and medium-sized business digital key telephone system introduced by Nortel (formerly Northern Telecom) and later sold to Avaya. It featured automatic call distribution, and supported up to 192 extensions.
Processor read/write scratch memory (called CALL STORE) was implemented using a magnetic core variant called Ferrite Sheet. Program and Data Store (used to store Software and infrequently changed data) was implemented using a technology called piggy back twistor - in modern parlance a write once, read many times non-volatile memory system).
The 1120SA is a special-use phone which is certified for use by Sensitive Compartmented Information Facilities (SCIF) users, without an external device. [3] [4]The National Telecommunications Security Working Group (NTSWG) has approved the Avaya IP Phone 1120SA for deployment under the Director of Central Intelligence Directive (DCID 6/9), for VoIP and VoSIP (TSG-6 Type-acceptance CNSS Class-A ...
Avaya Unified Communications Management in Computer Networking is the name of a collection of GUI software programs from Avaya. It uses a service-oriented architecture (SOA) that serves as a foundation forunifying the configuration and monitoring of Avaya Unified Communications Servers and data systems .
In circular hunting, the calls are distributed "round-robin". If a call is delivered to line 1, the next call goes to 2, the next to 3. The succession throughout each of the lines continues even if one of the previous lines becomes free. When the end of the hunt group is reached, the hunting starts over at the first line.