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An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
Automatic call distributor; Dialed Number Identification Service (DNIS) PhoneValet Message Center; Predictive dialer; Screen pop; Telephony Application Programming Interface (TAPI) Telephony Server Application Programming Interface (TSAPI) Computer-supported telecommunications applications (CSTA) Multi-Vendor Integration Protocol
An Automatic call distributor (ACD) is a communication system that automatically queues, assigns and connects callers to handlers. This is used often in customer service (such as for product or service complaints), ordering by telephone (such as in a ticket office), or coordination services (such as in air traffic control ).
NAT traversal using a number of protocols, including H.460.17, H.460.18 and H.460.19; ... GnuGk ACD an automatic call distributor (ACD) for the GNU Gatekeeper
A vector directory number (VDN) is an extension on an automatic call distributor that directs an incoming call to a "vector" — a user-defined sequence of functions that may be performed, such as routing the call to a destination, giving a busy signal, or playing a recorded message.
Virtual queue is a concept used in both inbound call centers and other businesses to improve wait times for users. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center.
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