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These charges accrue by the minute at a rate of up to $2.99 per hour, so if it’s larger than normal, it means you probably used more dial-up minutes than included in your monthly plan. • Premium Services - We list each Premium Service as a separate item on your bill. Your billing statement provides a detailed breakdown of the subscription ...
At the time of the merger, T-Mobile had about 32 million subscribers, to which MetroPCS added around 9 million. [18] In 2012, there was a series of armed robberies in Metro stores which was attributed to low security measures. [19] In the same year, T-Mobile and Metro became some of the earliest companies to offer unlimited data plans. [20]
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
The results combine data from customer service, voice quality, text messaging services, and data speeds. [187] On February 6, 2016, T-Mobile was awarded the JD Power Award for customer satisfaction in the full-service wireless category for the second year in a row. T-Mobile received the highest score ever in the wireless industry. [188]
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In the early 1980s, Bell Labs received a patent for what became AT&T's "Advanced 800 Service", a computer-controlled system where any toll-free number could point to any destination number, such as to a small business local number instead of a special InWATS line, and an itemized bill generated only for the calls the business actually received.