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  2. Layoffs, abusive calls, and AI fears: Inside the front ... - AOL

    www.aol.com/finance/layoffs-abusive-calls-ai...

    At the lower level, Amazon customer service agents, or CSAs, get paid hourly (from just north of $15 to a couple of dollars over $20 in the U.S.) to respond by phone, email, chat, and social to ...

  3. I was laid off from Amazon, rejoined, and quit less than 3 ...

    www.aol.com/laid-off-amazon-rejoined-quit...

    The Amazon I rejoined in 2024 slogs along play-acting the peculiar ways, creating an environment of process obsession instead of customer obsession. I hope they can right the ship, but I won't be ...

  4. These range from “Customer obsession,” to “Bias for action,” to “Disagree and commit,” but they’ve all been encoded into the company’s DNA for decades. ... Amazon did booming ...

  5. Amazon (company) - Wikipedia

    en.wikipedia.org/wiki/Amazon_(company)

    Amazon websites are country-specific (for example, amazon.com for the US and amazon.co.uk for UK) though some offer international shipping. [51] Visits to amazon.com grew from 615 million annual visitors in 2008, [52] to more than 2 billion per month in 2022. [citation needed] The e-commerce platform is the 12th most visited website in the ...

  6. Criticism of Amazon - Wikipedia

    en.wikipedia.org/wiki/Criticism_of_Amazon

    The company has been criticized for its alleged use of patents as a competitive hindrance; its "1-Click patent" [2] may be the best-known example. Amazon's use of the 1-click patent against competitor Barnes & Noble's website led the Free Software Foundation to announce a boycott of Amazon in December 1999, [3] which ended in September 2002. [4]

  7. Compulsive buying disorder - Wikipedia

    en.wikipedia.org/wiki/Compulsive_buying_disorder

    CBD is characterized by an obsession with shopping and buying behavior that causes adverse consequences. According to Kellett and Bolton, it "is experienced as an irresistible–uncontrollable urge, resulting in excessive, expensive and time-consuming retail activity [that is] typically prompted by negative affectivity" and results in "gross ...

  8. Amazon's Jeff Bezos: Customer-Obsessed and Ready for ... - AOL

    www.aol.com/2011/05/12/amazons-jeff-bezos...

    Jeff Bezos, the iconic leader of Amazon.com (AMZN), doesn't like to use military jargon when he talks about shoppers, and bristles at phrases like "targeting the consumer." That should come as ...

  9. Amazon axed more than 100 customer service managers in CEO ...

    www.aol.com/finance/amazon-axed-more-100...

    Amazon on Wednesday slashed layers of middle management in some of its customer service divisions as part of an organizational restructuring, Fortune has learned.. The cuts affected more than 100 ...