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999 is the official emergency number for the United Kingdom, but calls are also accepted on the European Union emergency number, 112. All calls are answered by 999 operators, and are always free. [2] Approximately 35 million 999/112 calls are made in the UK each year, with 74% from mobiles and 26% from landlines in 2022. [3]
Gas emergency – 104. United Kingdom: 999 or 112: Non-emergency police – 101; Power outages – 105; [105] [106] Non-emergency health issues – 111; COVID-19 testing helpline – 119; gas leaks – 0800 111 999. [107] SMS messages can be sent to 999 after registration by sending a text message with the word 'Register' to 999.
On some networks, a GSM phone without a SIM card may be used to make emergency calls, and most GSM phones accept a larger list of emergency numbers without SIM card, such as 112, 911, 118, 119, 000, 110, 08, and 999. [27] However, some GSM networks will not accept emergency calls from phones without a SIM card.
Since 2009, Ofcom has expected all UK mobile network operators to enable people to call 999 – thereby allowing users to make emergency calls when out of the coverage of their home network.
Mr Killens asked the public to use the service "wisely" and only call during a "genuine emergency", adding it was prepared for the additional pressure and 999 calls. ... people to only call 999 in ...
"I thought I was going to die in my room to be honest, I really did," she said, speaking after the ambulance service apologised and declared a critical incident due to increased demand across 999 ...
Emergency service response codes are predefined systems used by emergency services to describe the priority and response assigned to calls for service. Response codes vary from country to country, jurisdiction to jurisdiction, and even agency to agency, with different methods used to categorize responses to reported events.
Measures had previously been put in place after it was found that in the year ending June 2023, the force had answered only 59.2% of 999 calls within 10 seconds, far lower than the 90% target.