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Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [1] "
Affective events theory model Research model. Affective events theory (AET) is an industrial and organizational psychology model developed by organizational psychologists Howard M. Weiss (Georgia Institute of Technology) and Russell Cropanzano (University of Colorado) to explain how emotions and moods influence job performance and job satisfaction. [1]
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1] [2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers.
Affect, in psychology, is the underlying experience of feeling, emotion, attachment, or mood. [1] It encompasses a wide range of emotional states and can be positive ...
One example is the study of Bakker, Demerouti and Dollard ([36]), showing that work roles interfered with family roles when work overload and emotional demands increased. In turn, the intimate partner experienced a higher level of demands at home (e.g., an overload of household tasks), as a result of the negative behaviors of the employee.
Functionally, emotion regulation can also refer to processes such as the tendency to focus one's attention to a task and the ability to suppress inappropriate behavior under instruction. Emotion regulation is a highly significant function in human life. [6] Every day, people are continually exposed to a wide variety of potentially arousing stimuli.
Emotion-Driven Outcomes: AET posits that emotions generated by affective events at work have consequences for employee attitudes and behaviors. For example, positive emotions may lead to increased job satisfaction, improved performance, and greater commitment to the organization, while negative emotions might result in reduced job satisfaction ...
Meta-mood experiences, such as mood clarity and emotional repair, are high predictors of life satisfaction. Individuals who are prone to being open about their emotions and who recognize their negative and positive responses towards a variety of environmental stressors have a greater probability of experiencing higher levels of life ...