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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Complaints against US airlines rose by nearly 29 percent in 2023, but not all carriers came in for the same level of passenger discontent. The three airlines with the highest ratio of complaints ...
On 10 January, the Canadian government filed a complaint at the World Trade Organization against the US. [ 62 ] To support the four commissions' 25 January vote, the ITC staff published a 118-page report reviewing both arguments, summarizing its investigation from the legal submissions , public briefings and the airliner industry questionnaires ...
Airlines, like any business, are susceptible to market fluctuations and economic difficulties. The economic structure of the airline industry may contribute to airline bankruptcies as well. One major element in almost every airline bankruptcy is the rejection by the debtor of its current collective bargaining agreements with employees.
Boeing’s legal problems are mounting.They are starting to become a problem for the rest of the airline industry too. Alaska Airlines said Tuesday its 2024 capacity estimates are "in flux" due to ...
La-Z-Boy launched a petition against airline passengers reclining on flights. (Getty Images—SolStock) There are any number of things that can annoy you on an airplane—from crying babies to ...
Airlines will be required to give passengers full compensation for mobility equipment lost or damaged during a flight, provided its value was declared at check-in. No charge may be applied for this. Forms must be provided at the airport to customers wishing to submit complaints, and these must be accepted as valid claims under the regulation.
Frontier Airlines saw the highest rate of passenger complaints among U.S. carriers in 2022, a year that became one of the most disruptive for flyers on record.