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The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc. [5] [6] In 1986, the company moved to Sherman Oaks, California. By 1995, it had added call centers in other states. In 1996 it completed its IPO. [7]
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Mattersight was founded as the Behavioral Analytics service line within eLoyalty, a call center consulting and technology services firm, by president and CEO Kelly Conway in 2006. [9] [10] [11] In 2011, TeleTech acquired the Integrated Contact Solutions unit of eLoyalty. The behavioral analytics unit launched as Mattersight Corporation.
In 1995, Sam Zell purchased a 17% stake in the company [3] and in 1996, TeleTech completed its IPO. [6] In 1999, Tuchman left the company after a disagreement with the Board over strategy but returned in 2001. The company went through a severe restructuring with numerous layoffs and consolidation of call centers. [3]
The Company's filings with the Securities and Exchange Commission are available in the "Investors" section of TeleTech's website, which is located at www.teletech.com. All information in this ...
Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020) Conduent: 2017 31,000 (2021) US$4.140 billion (2021) 22 countries (2021) Contact Centre Cymru: 2005 Convergys Corporation: Datacom Group: 1965 6,973 (2022) NZ$1.45 billion (2,022) 23 DialAmerica: 1957 5,000: Firstsource: 2001 27000+