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With a focus on relationship marketing, Gremler's works have explored how to manage customer relational benefits in services. His research has identified benefits customers receive from having developed relationships with service firms, and classified them into three primary categories: confidence, social, and special treatment benefits. [ 14 ]
Be transparent. Establish effective communication methods in your business to ensure transparency across your teams. A lack of workplace transparency can lead to employees who feel unsupported ...
One of the biggest benefits is productivity. Happy workers are 12% more productive. [5] The increased productivity can be attributed to a number of factors, including reduction in workplace accidents, decreased stress levels, and even a downturn in number of sick days taken due to the positive effect on employee health that high morale provides.
Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction; measures customer satisfaction effectively; commits to exceeding customer expectations.
A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). [1]
Despite a large body of positive psychological research into the relationship between happiness and productivity, [1] [2] [3] happiness at work has traditionally been seen as a potential by-product of positive outcomes at work, rather than a pathway to business success. Happiness in the workplace is usually dependent on the work environment.
3. Better Productivity. Project management is important because it ensures there’s a proper plan that outlines a clear focus and objectives to allow the team to execute on strategic goals.
"A term first used to describe a management approach to quality improvement. Since then, TQM has taken on many meanings. Simply put, it is a management approach to long-term success through customer satisfaction. TQM is based on all members of an organization participating in improving processes, products, services and the culture in which they ...