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Royal Mail said only 74.5% of first class mail was delivered on time – classed as within in one working day – missing its 93% target. Ofcom investigates Royal Mail after it misses delivery targets
The watchdog said Royal Mail’s poor performance is ‘eroding public trust’ in the institution, after also fining it last year. Ofcom fines Royal Mail £10.5m for missing delivery targets Skip ...
Ofcom said that, even after taking circumstances into account, Royal Mail fell short of its targets by a ‘significant and unexplained margin’. Royal Mail fined £5.6m for delivery failures ...
A special use of the term "late fee" is postal surcharge once required by post offices to expedite delivery of a letter posted later than the normal pick-up time. For example, in Britain in 1856, a letter could be included in the night's mail for an extra pence if by 6:45 p.m. at the local office, for a tuppence by 7:15 p.m. at the Chief or ...
Royal Mail Special Delivery is an expedited mail service that guarantees delivery by 1 p.m. or 9 a.m. the next day for an increased cost. In the event that the item does not arrive on time, there is a money back guarantee. It insures goods to the value of £50 for 9 a.m. or £750 for 1 p.m.
After the opening up of the industry, competitors such as Whistl and UK Mail found their place offering business postal solutions. These companies, despite being competitors to Royal Mail, hand over sorted mail to the Royal Mail for "last mile delivery" due to the sheer dominance the latter hold in a process called 'Down Stream Access'. [3]
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The UK default charges controversy was an issue in consumer law, relating to the level of fees charged by banks and credit card companies for late or dishonoured payments, exceeding credit limits, etc. The Supreme Court in 2009 largely resolved the matter of current (checking) account charges in favour of the banks. [1]