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A 1970 police call centre in Brierley Hill, England. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
According to Ofcom, [71] UK consumers paid around £1.9 billion for calls to non-geographic numbers in 2009. Clients are attracted to 084 and 087 numbers because per minute revenue is generated for them from each call, and call queuing is permitted. Call centres may generate very high revenue from high call volumes.
The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)
The 0800 range can have NSN length as 10, 9, or 7 digits. The 0845 range can have NSN length as 10 or 7 digits. The 0500 range had NSN length as 9 digits only, and was withdrawn from use on 3 June 2017. All other UK numbers have NSN length of 10 digits. There are no telephone numbers in the UK with an NSN length of 8 digits.
All telecoms providers operating in the UK are obliged as part of their licence agreement to provide a free of charge emergency operator service. As of 2014 emergency calls made on any network in the UK are handled by BT. BT operates seven call centres nationally to take 999/112 calls. A flowchart for a 999 call
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The national telephone numbering plan is maintained by Ofcom, an independent regulator and competition authority for the UK communications industries. This list is based on the official standard, but includes defunct codes and historical changes, including the derivation of the two letter identities, in cases where known.
Under the new legislation, which was promoted by an information campaign entitled UK Calling, [131] call charges must be clearly stated on all materials that advertise a service number. The 1 July changes also saw ‘freephone numbers’ 0800 and 0808 become free to call from both mobiles and landlines. 0500 numbers remained chargeable as ...