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  6. Medicaid 'unwinding' clogs call centers, blocking access to ...

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    The state contracted about 50 workers from national agencies to supplement the call center’s staff and created a separate queue on its help line for people applying for food or temporary cash ...

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    Toll-free directory assistance was provided by telecommunication providers, namely AT&T and Verizon, as mandated by the Federal Communications Commission. Companies requested to have their toll-free number listed, and paid the providers each time their phone number was released to a toll-free directory-assistance caller.

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