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Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in.
The source code is free software according to the AGPL-3.0-only license [6] and available via git. [7] [8] For this purpose, the Zammad Foundation [9] was founded to ensure the freedom of the software. Inspiration for the Zammad Foundation are the WordPress Foundation, the Free Software Foundation, and the Mozilla Foundation. [9]
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
Zendesk was founded in Copenhagen, Denmark in 2007 by three friends: Morten Primdahl, Alexander Aghassipour, and Mikkel Svane. [4] [5] The founders started developing the Zendesk software in Svane's loft. [6] Initially, Zendesk was funded by the cofounders themselves, each doing consulting jobs to support their families.
System Creator License Implementation language(s) Back end Launch Date Faveo Helpdesk: Ladybird Web Solution Proprietary PHP: MySQL: 2015 GLPI: INDEPNET GPL: PHP: MySQL: 2003 HEAT: FrontRange Solutions Proprietary .NET Microsoft SQL Server, Oracle: 1990 Jira Service Management: Atlassian: Proprietary, Free for non-commercial use; hosted & on ...
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