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Zendesk, Inc. is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before going public in 2014. [2]
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in.
Assembla Tickets Yes, Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications Yes Yes Yes Yes No Yes Yes No Unknown No No Axosoft: Yes, Team Wiki, Burndown, GitHub and TortoiseSVN integration, dashboards, custom reports for OnPremises, e-mail notifications and alerts, customer portal ...
Ivanti (/ ˌ iː ˈ v ɒ n t iː /) is an IT software company headquartered in South Jordan, Utah, United States.It produces software for IT Security, IT Service Management, IT Asset Management, Unified Endpoint Management, Identity Management and supply chain management.
Initial sign-on prompts the user for credentials, and gets a Kerberos ticket-granting ticket (TGT). Additional software applications requiring authentication, such as email clients , wikis , and revision-control systems, use the ticket-granting ticket to acquire service tickets, proving the user's identity to the mail-server / wiki server / etc ...
Help desk software systems range in complexity from basic ticket logging to fully integrated CRM systems. Functionality is varied, but the essential core elements are the recording and tracking of support requests. Reporting is important and often complemented by a third party application for user-definable reports.
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