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Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. Service design may function as a way to inform changes to an existing service or create a new service entirely.
The service blueprint is a technique originally used for service design, but has also found applications in diagnosing problems with operational efficiency. The technique was first described by G. Lynn Shostack, a bank executive, in the Harvard Business Review in 1984. [5]
A McDonald's restaurant in New York City. A Café de Coral restaurant in Hong Kong. A fish and chip shop in Broadstairs, Kent, England. A fast-food restaurant, also known as a quick-service restaurant ( QSR) within the industry, is a specific type of restaurant that serves fast-food cuisine and has minimal table service.
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Service quality. Service quality ( SQ ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm. [2]
Menu. In a restaurant, the menu is a list of food and beverages offered to customers and the prices. A menu may be à la carte – which presents a list of options from which customers choose – or table d'hôte, in which case a pre-established sequence of courses is offered. Menus may be printed on paper sheets provided to the diners, put on ...
Denny's was founded by Harold Butler and Richard Jezak in 1953, who opened Danny's Donuts in Lakewood, California, in 1954. [4] In 1956, a year after Jezak departed from the six-store chain, Butler changed the concept, shifting it from a donut shop to a coffee shop with store No. 8. Danny's Donuts was renamed Danny's Coffee Shops and changed ...
Dining car. A dining car on an Austrian inter-city train in 2008. A dining car (American English) or a restaurant car (English), also a diner, is a railroad passenger car that serves meals in the manner of a full-service, sit-down restaurant . These cars provide the highest level of service of any railroad food service car, typically employing ...