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Amazon Q is a chatbot developed by Amazon for enterprise use. Based on both Amazon Titan and GPT generative artificial intelligence , it was announced on November 28, 2023. [ 1 ] [ 2 ] [ 3 ] It is able to help troubleshoot issues in cloud apps or group chats, or summarize documents. [ 4 ]
Amazon uses a chatbot for customer service that can perform tasks like checking the status of an order, cancelling orders, offering refunds and connecting the customer with a human representative. [216] Generative AI (GenAI), such as ChatGPT, is increasingly used in business to automate tasks and enhance decision-making. [217]
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A chatbot (originally chatterbot) [1] is a software application or web interface designed to have textual or spoken conversations. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.
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Amazon's return-to-office mandate is a move to cut head count, says Stanford economist Nicholas Bloom. Bloom told BI the policy may harm areas like AI, where recruiting top talent is challenging.
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