Search results
Results From The WOW.Com Content Network
In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.
The modern contact centre includes automated call blending of inbound and outbound calls as well as predictive dialing capabilities, dramatically increasing agents' productivity. New implementations of more complex systems require highly skilled operational and management staff that can use multichannel online and offline tools to improve ...
An outbound "extender" is an automated local number at a service bureau in the larger city. A suburban subscriber (who can call the city itself locally but is long distance to suburbs on the other side) could call the extender locally, get a city dial tone and dial back out locally to the larger area.
Adding the mobile lines in the existing telephone system (GoIP provides a GSM network between telephone systems and IP PBX, and ensures a fast connection to PSTN where usual telephone lines are unavailable) Organization of outbound call-centers Call transfer from GSM into SIP and backward (inbound and outbound calls between GSM and VoIP)
Calls to such numbers are forwarded to the customer's PBX via the trunks. As calls are presented to the PBX, the dialed telephone number is signaled to the PBX with Dialed Number Identification Service (DNIS) using a prearranged, usually partial format, e.g., the last four digits.
Screen pop is a call centre term that refers to the feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering a customer's call. [citation needed] For inbound calls, the data displayed typically contains call information such as: Caller ID ...
Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!
If a call center is handling calls for multiple product lines, the corporate telephone system that receives the call analyzes the DNIS signaling and may play an appropriate recorded greeting. For interactive voice response (IVR) systems, DNIS is used as routing information for dispatching purposes, to determine which script or service should be ...