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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work.
Our Leadership Principles describe how Amazon does business, how leaders lead, and how we keep the customer at the center of our decisions. Our unique Amazon culture, described by our Leadership Principles, helps us relentlessly pursue our mission of being Earth’s most customer-centric company, best employer, and safest place to work.
What We Do. Although our business has evolved over the years, one constant is customers’ desire for lower prices, better selection, and convenient services. Today, Amazon shoppers can find what they’re looking for online and in person.
Today, I want to share two substantial changes for our U.S. field operations teams that we’re making on our path to achieving this long-term vision. Teams across Amazon have been working hard for many years to create a world-class workplace, and we’ve made significant progress.
In performing their job duties, Amazon.com employees should always act lawfully, ethically, and in the best interests of Amazon.com. This Code of Business Conduct and Ethics (the "Code of Conduct") sets out basic guiding principles.
Amazon believes the U.S. should welcome the best and the brightest talent from around the world. It's imperative for our country's competitiveness. Amazon has hundreds of thousands of employees in the U.S. from all backgrounds who are dedicated to inventing on behalf of and serving our customers.
Our unique Amazon culture, described by our Leadership Principles, helps us relentlessly pursue our mission of being Earth’s most customer-centric company, best employer, and safest place to work. Customer Obsession. Leaders start with the customer and work backwards.
Together, we create, we build, and we take ownership for what we do—whether we’re developing new technology in-house, launching an Amazon fulfillment center, or delighting our customers by delivering packages directly to them.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. This is our story.
Learn how to develop your leadership style, execute your vision, and build inclusive teams with advice from senior leaders at Amazon.