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The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.
ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting am organization ...
A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships).
Google (GOOG, GOOGL) and ServiceNow (NOW) on Wednesday announced plans to bring ServiceNow’s Now Platform to Google’s Cloud Marketplace, giving enterprises access to ServiceNow’s suite of ...
ServiceNow (NYSE: NOW) Q4 2024 Earnings Call Jan 29, 2025, 5:00 p.m. ET. Contents: Prepared Remarks. Questions and Answers. ... And by definition, if the meter is running up, that means they're ...
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The bank highlighted large-cap beneficiaries such as Salesforce, Adobe, ServiceNow, and Intuit. JPMorgan agreed that AI investment momentum is shifting from hardware beneficiaries, such as ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.