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Tools are often used to track bugs and other issues with software. Typically, different tools are used by the software development team to track their workload than by customer service to track user feedback. [17] A tracked item is often called bug, defect, ticket, issue, feature, or for agile software development, story or epic.
The term bug applies exclusively to a system that is (human) designed; not to a natural system; and that the issue is within the influence of human control. For example, humans have faults but not bugs, and a server crash due to natural disaster is not a bug. In addition to or instead of defect, some use: error, flaw or fault.
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
A major component of a bug tracking system is a database that records facts about known bugs. Facts may include the time a bug was reported, its severity, the erroneous program behavior, and details on how to reproduce the bug; as well as the identity of the person who reported it and any programmers who may be working on fixing it.
Software testing typically includes handling software bugs – a defect in the code that causes an undesirable result. [11]: 31 Bugs generally slow testing progress and involve programmer assistance to debug and fix. Not all defects cause a failure. For example, a defect in dead code will not be considered a failure.
On 5 January 1975, the 12-bit field that had been used for dates in the TOPS-10 operating system for DEC PDP-10 computers overflowed, in a bug known as "DATE75". The field value was calculated by taking the number of years since 1964, multiplying by 12, adding the number of months since January, multiplying by 31, and adding the number of days since the start of the month; putting 2 12 − 1 ...
Defect tracking is important in software engineering as complex software systems typically have tens, hundreds, or thousands of defects; therefore, managing, evaluating and prioritizing these defects is a difficult task.