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  2. Personalized audio message - Wikipedia

    en.wikipedia.org/wiki/Personalized_audio_message

    A personalized audio message is a compiled, personalized voice message that individually addresses the recipient by name. These voice messages can be delivered through a myriad of channels, the most popular of which include phone transmission, email, web, and social media sites such as Facebook. Traditionally these messages are recorded by ...

  3. Voicemail - Wikipedia

    en.wikipedia.org/wiki/Voicemail

    Voicemail systems are designed to convey a caller's recorded audio message to a recipient. To do so they contain a user interface to select, play, and manage messages; a delivery method to either play or otherwise deliver the message; and a notification ability to inform the user of a waiting message.

  4. Automated attendant - Wikipedia

    en.wikipedia.org/wiki/Automated_attendant

    Voice messaging (or voicemail or VM) technology has existed since the late 1970s; in the early 1980s companies provided voice-prompting systems that allowed callers to reach (route the call) to an intended party, not necessarily to leave a message. [1] Automated attendant systems are also referred to as automated menu systems and much early ...

  5. Automatic call distributor - Wikipedia

    en.wikipedia.org/wiki/Automatic_call_distributor

    An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...

  6. Voice over IP - Wikipedia

    en.wikipedia.org/wiki/Voice_over_IP

    The broader terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the delivery of voice and other communication services, such as fax, SMS, and voice messaging, over the Internet, in contrast to the traditional public switched telephone network (PSTN), commonly known as plain old telephone service (POTS).

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