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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
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The website includes information on the legal options of airline employees and passengers. It also has contact information for United Airlines customer service managers. [13] It has a complaints page that has the feature of forwarding messages to the airline customer relations department.
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United Airlines, Inc. is a major airline in the United States headquartered in Chicago, Illinois. [3] United operates an extensive domestic and international route network across the United States and all six inhabited continents [10] primarily out of its seven hubs, with Chicago–O'Hare having the largest number of daily flights [11] and Denver carrying the most passengers in 2023. [12]
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