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Operator assistance refers to service provided by a telephone operator to the calling party of a telephone call. This can include telephone calls made from pay phones , calls placed station-to-station , person-to-person , or collect , third-number calls, calls billed to credit cards , and certain international calls which cannot be dialed directly.
411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions. In the United States, the service is commonly known as "information", [ 1 ] although its official name is "directory assistance".
Initially, all of these calls had to be completed by the telephone company operator. The first automated toll-free telephone numbers were assigned with area code 800, created as inbound Wide Area Telephone Service (InWATS) in 1966 (U.S. intrastate) and 1967 (interstate). These terminated on special fixed-rate trunks which would accept calls ...
Toll-free directory assistance was provided by telecommunication providers, namely AT&T and Verizon, as mandated by the Federal Communications Commission. Companies requested to have their toll-free number listed, and paid the providers each time their phone number was released to a toll-free directory-assistance caller.
In case you didn't know, there are so-called "N-1-1" lines from two to nine that you can call to get assistance for various things. Here's a breakdown of what they are and how to use them.
Callers then identify the city and state for the desired information, and can then search either by name or by business type. Free directory assistance is also available from an application for the iPhone and Android mobile phones, [2] and from their website. The service, provided entirely by computer and with no human operators, uses a voice ...
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