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Chat with (limited) embedded HTML, Automatic Gain Control, very low latency, Access Control Lists for user management, Customizable In-Game Overlay for OpenGL and DirectX, Directional Audio, Plugin Support, Nested Channels, Echo cancellation for headset free use, Global Public Server List, Logitech G15 support, Push-To-Talk and Voice-Activation
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
Google Voice is a telephone service that provides a U.S. phone number to Google Account customers [4] in the U.S. and Google Workspace (G Suite by October 2020 [5]) customers in Canada, Denmark, France, the Netherlands, Portugal, Spain, Sweden, Switzerland, the United Kingdom and the contiguous United States. [6]
Auto diallers are responsible for providing management information to call centre operators, including how many outbound calls each agent has handled. [3] In more sophisticated computer telephony systems, a single system handles both ACD of inbound calls and dialling of outbound calls, allowing agents to be switched between the two as traffic ...
Truecaller is a smartphone application that has features of caller ID, call-blocking, flash-messaging, call-recording (on Android up to version 8), chat and voice by using the Internet. It requires users to provide a standard cellular mobile number for registering with the service. The app is available for Android [1] and iOS. [2]
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An automated attendant serves a very specific purpose (replace live operator and route calls), whereas an IVR can perform all sorts of functions (telephone banking, account inquiries, etc.). An AA will often include a directory which will allow a caller to dial by name in order to find a user on a system.