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Bored Panda has compiled a list of the most ridiculous times customer service chatbots or humans had one job to do, ... #7 Xfinity Customer Service "Assisting" Customers After An Unauthorized Plan ...
Comcast has made efforts to improve customer satisfaction, including the Comcast Cares Digital Team. The Comcast Cares Digital Team began when then Customer Service Manager Frank Eliason decided Twitter would be an ideal way to communicate with customers. [10] In 2010, @ComcastBonnie won the Customer Service category at the 2010 Shorty Awards.
Xfinity Voice (formerly Comcast Digital Voice) is a Voice Over IP cable telephony service that was launched in 2005 in some markets, [75] and to all of Comcast's markets in 2006. Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [ 76 ]
Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
While it includes "customer service" in the title, the fact that the job leads with a need to accomplish daily, weekly and monthly close rates makes it clear that sales is a primary focus.
[22] [23] [24] The two companies disagreed over whether the ruling would allow Comcast to halt their agreement before the end of its term. [25] CSG and Comcast reached new agreements or extensions in March 2004 [26] and in 2008. [27] In 2014, its work with Comcast was expanded to cover all of its customer support and billing for residential ...