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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
The origins of appointment scheduling software can be traced back to the early days of computer technology. In the 1960s and 1970s, as computer systems became more accessible and sophisticated, organizations began to explore ways to automate various administrative tasks (see also: Digital Revolution (this version)).
Collabora Online, Enterprise-ready edition of LibreOffice enabling real-time collaborative editing of documents, spreadsheets, presentations and graphics; DotNetNuke, also called DNN: module-based, evolved from ASP 1.0 demo applications; EGroupware, a free open source groupware software intended for businesses from small to enterprises
Changing tickets (Chinese: 改签; pinyin: gǎi qiān). Searching for available tickets and connecting trips. Printing a Trip Information Reminders (Chinese: 行程信息提示; pinyin: Xíngchéng xìnxī tíshì) slip for a trip. Printing tickets/reimbursement slips for tickets purchased online.
The email system includes support for auto-responses, attachments, and full customization of all the rules which govern email. Emails are stored in RT as correspondence on a ticket, and the software can make a distinction between public replies and private comments to show them as appropriate.
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