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Those affected during the holidays can re-book their flight up to 30 days after the original reservation or get a refund at no extra charge.
Schipol airport said "thousands" of bags were left behind on Wednesday due to technical problems. Passengers transfering in Amsterdam to European flights cannot check in luggage on Thursday.
The crisis spanned December 21–30, at the peak of the holiday travel season, and is referred to in the news media as the Southwest Airlines holiday travel meltdown [3] or simply as the holiday meltdown, [4] [5] [6] a name also used by the Southwest Airlines pilot's union [7] and the U.S. Department of Transportation. [8]
It has received national attention, [3] [4] including mentions on The Oprah Winfrey Show, Late Night with David Letterman, Fox News and the Today show. Over a million customers visit the 50,000-square-foot (4,600 m 2) store each year to browse through some of the 7,000 items added each day. [5] Most items are sold for a discount of 20–80%. [6 ...
Checked baggage is inaccessible to the passenger during the flight or ride, as opposed to carry-on baggage. This baggage is limited by airlines with regard to size, weight, and number, usually dependent upon the fare paid, or class of ticket. Baggage exceeding the limits is regarded as excess baggage.
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The captain was 52-year-old Howard Peterson, who had been with Southwest Airlines since 1988 and had logged 11,000 flight hours, including 9,870 hours on the Boeing 737. The first officer was 43-year-old Jeffrey D. Erwin, who had been with Southwest Airlines since 1995 and had 5,032 flight hours, with 2,522 of them on the Boeing 737. [5]: 5–7