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Costco management said this year that shrink increased “in part we believe due to the rollout of self-checkout.” Five Below, the discount toy retailer, said that shrink at stores with more ...
Self-checkout is being reassessed at retailers such as Walmart, Target, and Costco due to revenue losses and staffing issues. But it's not going away.
In the summer of 2023, Costco began asking staffers to crack down on checking membership cards in self-checkout lines. One reason: an increase in "shrink," from theft or products selling for less ...
Costco recently started asking for shoppers’ membership cards along with a photo ID at the self-checkout registers, the same policy as regular checkout lanes, to crack down.
Costco now seems to be merging the worst elements of self-checkout with “employee-assisted” self-checkout to help crack down on shared memberships and theft, while also enabling lines to move ...
The self-checkout has become a point of controversy for many shoppers. Some love it for the solitude, and others hate it for the frequent technical errors.
In 2023, Costco began policing its self-checkout lanes to catch nonmembers shopping in the store. Last month, Target said customers will now be limited to 10 items for self-checkout.
Promising efficiency and lower labor costs, self-checkout has become ubiquitous. But there are hidden costs to both the stores and customers.