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  2. Zipper - Wikipedia

    en.wikipedia.org/wiki/Zipper

    The word zipper is onomatopoetic, as the device makes a high-pitched zip when used. Examples of special zippers with different tape materials, colors and patterns. In many jackets and similar garments, the opening is closed completely when the slider is at the top end. Some jackets have double-separating zippers with two sliders on the tape.

  3. Brand loyalty - Wikipedia

    en.wikipedia.org/wiki/Brand_loyalty

    In marketing and consumer behaviour, brand loyalty describes a consumer's persistent positive feelings towards a familiar brand and their dedication to purchasing the brand's products and/or services repeatedly regardless of deficiencies, a competitor's actions, or changes in the market environment.

  4. Kano model - Wikipedia

    en.wikipedia.org/wiki/Kano_model

    For example, some customers prefer high-tech products, while others prefer the basic model of a product and will be dissatisfied if a product has too many extra features. [1] Examples: In a callcenter, using a lot of jargon, using excessive pleasantries, or using excessive scripts while talking to customers might be off-putting for them.

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  6. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Customer relationship management (CRM) is a process in which a business or another organization administers its interactions with customers, typically using data analysis to study large amounts of information.

  7. Social media marketing - Wikipedia

    en.wikipedia.org/wiki/Social_media_marketing

    Social media marketing is the use of social media platforms and websites to promote a product or service. [1] Although the terms e-marketing and digital marketing are still dominant in academia, social media marketing is becoming more popular for both practitioners and researchers.