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Air travelers became the face of the widespread technology outage Friday as they posted pictures on social media of crowds of people stranded at airports in Europe and the United States. In the U ...
The government indicated in January that it was investigating Southwest over the service collapse, which stranded more than 2 million travelers and cost the airline at least $1.1 billion in lost ...
Long delays and some cancellations could drag into Saturday and Sunday. Check the flight status on your airline’s app or website frequently. Some airlines are telling passengers to arrive as much as three hours before their scheduled departure times. Many experienced travelers scoff at such warnings; this might be a good time to take them ...
Initial investigations said outdated technology was to blame and an industry analyst said it was also due to airlines "running these razor thin margins". [17] The number of full-time tech workers at Southwest declined by 27% from 2018 to 2021 while overall full-time employment at the airline declined by just 6% over the same period. [ 27 ]
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Before a flight departs, the so-called passenger name list (PNL) is handed over to the departure control system that is used to check-in passengers and baggage. Reservation data such as the number of booked passengers and special service requests is also transferred to flight operations systems, crew management and catering systems.