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  2. OpenAI says it’s not using voice data or transcripts of calls ...

    www.aol.com/finance/openai-says-not-using-voice...

    Offering a free phone service to collect voice data is a tried-and-true Silicon Valley technique pioneered by Google. OpenAI says it’s not using voice data or transcripts of calls to new 1-800 ...

  3. Artificial intelligence in customer experience - Wikipedia

    en.wikipedia.org/wiki/Artificial_intelligence_in...

    Artificial intelligence in customer experience is the use and development of artificial intelligence (AI) to aid and improve customer experience (sometimes abbreviated to CX AI). [ 1 ] [ 2 ] Chatbots are often seen as the first step in the development of AI within the industry, but more tailored offerings are slowly becoming available.

  4. Generative artificial intelligence - Wikipedia

    en.wikipedia.org/wiki/Generative_artificial...

    Generative AI features have been integrated into a variety of existing commercially available products such as Microsoft Office (Microsoft Copilot), [85] Google Photos, [86] and the Adobe Suite (Adobe Firefly). [87] Many generative AI models are also available as open-source software, including Stable Diffusion and the LLaMA [88] language model.

  5. Chatbot - Wikipedia

    en.wikipedia.org/wiki/Chatbot

    A chatbot (originally chatterbot) [1] is a software application or web interface designed to have textual or spoken conversations. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.

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  7. Call center employees in the Philippines aren’t worried about ...

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    One key development arguably helped grow the BPO sector in the early 2000s: cheaper long-distance phone calls. “The real revolution was around telecommunications,” says Laurent Junique, CEO of ...

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