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The Other End of the Line is a 2008 Indian-American romantic comedy-drama film starring Jesse Metcalfe, Shriya Saran and Anupam Kher.James Dodson directed the project. The film is based on an employee at an Indian call-center who travels to San Francisco to be with a guy she falls for over the phone.
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
The novel revolves around a group of six call center employees working at a call center in Gurgaon, Haryana, India. The themes involve the anxieties and insecurities of the young Indian middle class, such as career, inadequacy, marriage, and family conflicts. The book was the second best-selling novel from the author after Five Point Someone.
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The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
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