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Shared services is different from the model of outsourcing, which is where an external third party is paid to provide a service that was previously internal to the buying organization, typically leading to redundancies and re-organization. There is an ongoing debate about the advantages of shared services over outsourcing.
A shared service is an accountable entity within a multi-unit organization tasked with supplying the business unit, respective divisions and departments with specialized services (finance, HR transactions, IT services, facilities, logistics, sales transactions) on the basis of a service level agreement (SLA) with a costs charge out on basis of some type and system of transfer price.
Personnel Command (PERSCOM) is the executive command for the manpower operations of the Singapore Armed Forces (SAF) and shared services between the SAF and Ministry of Defence (MINDEF). In peacetime, PERSCOM performs human resources administrative functions for the SAF and MINDEF, including office administration, documentation and records ...
Generalists support employees directly with their questions, grievances, and work on a range of projects within the organization. They "may handle all aspects of human resources work, and thus require an extensive range of knowledge. The responsibilities of human resources generalists can vary widely, depending on their employer's needs."
Shared services are services provided by the corporate headquarters for various business units. Owing to the aggregation of demand for these services, the headquarters can realize scale effects and provide them at lower total costs. Typical shared services are HR, IT, and marketing services. [14]
E-HRM is the planning, implementation and application of information technology for both networking and supporting at least two individual or collective actors in their shared performing of HR activities. [1] E-HRM is not same as HRIS (Human resource information system) which refers to ICT systems used within HR departments. [2]
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