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The intersection of technology and quality management software prompted the emergence of a new software category: Enterprise Quality Management Software (EQMS). EQMS is a platform for cross-functional communication and collaboration that centralizes, standardizes, and streamlines quality management data from across the value chain.
A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction ( ISO 9001:2015 ). [ 1 ]
System for support the basic business processes such as design and technological preparation, production planning, maintenance of production units with the necessary resources (materials, tools, accessories, etc.), operational management of production (including directly to the shops and on the site), process control and expenditure of ...
Office of the Deputy Under Secretary of Defense for Total Quality Management (1990-02-15), Total Quality Management Guide: A Two Volume Guide for Defense Organizations, vol. 2—A Guide to Implementation, Washington, D.C.: United States Department of Defense, OCLC 834271878, ADA230439, archived from the original on December 11, 2013
Customer service - ensures customer complaints are handled promptly and root causes are reported to operations for resolution; Internal audit - evaluates the effectiveness of each of the above risk functions and recommends improvements; Corporate Security - identifies, evaluates, and mitigates risks posed by physical and information security ...
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
Construction cost management is a fee-based service in which the construction manager (CM) is responsible exclusively to the owner, acting in the owner's interests at every stage of the project. The construction manager offers impartial advice on matters such as: Optimum use of available funds; Control of the scope of the work; Project scheduling
Customer data management (CDM) is the ways in which businesses keep track of their customer information and survey their customer base in order to obtain feedback. CDM includes a range of software or cloud computing applications designed to give large organizations rapid and efficient access to customer data .
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