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2. Automated attendant - Wikipedia

   en.wikipedia.org/wiki/Automated_attendant

   In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press ...

3. The Benefits of VoIP Phone Systems - AOL

   www.aol.com/benefits-voip-phone-systems...

   It offers AI-powered tools, unlimited calling, video conferencing, and a multilevel auto attendant. Vonage: Launched in 2001, Vonage is a unified communications platform with unlimited calls and ...

4. Speech Recognition Grammar Specification - Wikipedia

   en.wikipedia.org/wiki/Speech_Recognition_Grammar...

   A speech recognition grammar is a set of word patterns, and tells a speech recognition system what to expect a human to say. For instance, if you call an auto-attendant application, it will prompt you for the name of a person (with the expectation that your call will be transferred to that person's phone). It will then start up a speech ...

5. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   In combination with systems such an automated attendant and automatic call distributor (ACD), call routing can be optimized for a better caller experience and workforce efficiency. IVR systems are often combined with automated attendant functionality. The term voice response unit (VRU) is sometimes used as well. [2]

6. Line2 - Wikipedia

   en.wikipedia.org/wiki/Line2

   Customers are able to send and receive texts to and from their toll free number. Call Handling: the use of an "auto attendant" as well as a standard voicemail program. The auto attendant allows the user to record a custom message before their call is rerouted to the appropriate destination. However, this feature does not allow nested menus.

7. Direct inward dial - Wikipedia

   en.wikipedia.org/wiki/Direct_inward_dial

   The PBX may use this information to route the call directly to a telephone extension within the organization without the need for an operator or attendant. The service provides inbound telephone service for many telephone numbers, often requiring far fewer physical telecommunication circuits to satisfy the demand for concurrent usage than the ...