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Getty Images When it comes to getting fast customer service, the early bird gets the worm. ... companies like Amazon are able to staff their customer service 24/7, but most companies are not ...
Originally, 800 service in the US and 800 service in Canada were isolated from each other, but in 1984, an agreement between carriers in the two countries allowed the numbers in each country to be accessible to the other. Providers of 800 service were able to add zones to cover the expanded areas able to be offered.
These are known in the industry as "central reservations offices". Staff members at these call centres take calls from clients wishing to make reservations or other inquiries via a public number, usually a 1-800 number. These centres may operate as many as 24 hours per day, seven days a week, depending on the call volume the chain receives. [29]
"We have had more and more work added, 12-16 hour days, maximum stress to be cut free without a thought or a warning," one impacted Amazon manager told Fortune.