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Patient experience describes the range of interactions that patients have with the healthcare system, including care from health plans, doctors, nurses, and staff in hospitals, physician practices, and other healthcare facilities. [1] [2] Understanding patient experience is a key step in moving toward patient-centered care.
Nurse explaining information in a brochure with a client. Picture was taken by Bill Branson (Photographer). The nurse–client relationship is an interaction between a nurse and "client" aimed at enhancing the well-being of the client, who may be an individual, a family, a group, or a community.
initiating a session: [1] [2] This involves preparation by the clinician, building rapport with the patient, and an understanding of why the interview is needed. [1] gathering information: [1] [2] This may be split into a focus on a biomedical perspective, the patient's experience, and contextual information about the patient.
A medical doctor explaining an X-ray to a patient. Several factors help increase patient participation, including understandable and individual adapted information, education for the patient and healthcare provider, sufficient time for the interaction, processes that provide the opportunity for the patient to be involved in decision-making, a positive attitude from the healthcare provider ...
Nancy Roper, when interviewed by members of the Royal College of Nursing's (RCN) Association of Nursing Students at RCN Congress in 2002 in Harrogate [5] stated that the greatest disappointment she held for the use of the model in the UK was the lack of application of the five factors listed below, citing that these are the factors which make ...
The latter implies the use of a questionnaire covering issues and concerns that are specific to a patient. Instead, patient-reported outcomes refers to reporting situations in which only the patient provides information related to a specific treatment or condition; this information may or may not be of concern to the patient. [citation needed]
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[4] [10] [5] There is debate as to whether patient experience and satisfaction with the quality of their care is a component of value-based care. Some argue that while patient satisfaction is often conflated with value-based care, satisfaction is predicated on the patient's experience of treatment, rather than its medical effectiveness. [5]