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If you're using broadband (cable) internet and you can't connect, try the following troubleshooting steps in the order listed until you get up and running again. 1. Check if you can visit other sites with a different browser - If you can go to another site, the problem may be associated the browser you're using.
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The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in the ACSI. [1] Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001.
The data usage plan does not currently apply to the Gigabit Pro tier of service, Business Internet customers, customers on Bulk Internet agreements, and customers with Prepaid Internet. [ 55 ] On November 23, 2020, Comcast announced a new 1.2TB data cap will be implemented for all of the remaining areas in the northeast by March 2021. [ 56 ]
Brian L. Roberts. Comcast is described as a family business. [19] Brian L. Roberts, its chairman and CEO, is the son of founder Ralph J. Roberts (1920–2015). Roberts owns or controls about 1% of all Comcast shares but all of the Class B supervoting shares, giving him an "undilutable 33% voting power over the company". [20]
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If you're looking for help with issues not related to AOL, like virus removal or PC optimization, check out Assist by AOL. Receive support for AOL 24x7 Live Support To get technical assistance once you’ve signed up, please call the phone number provided with your 24x7 Live Support subscription in MyAccount.