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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
At the same time, the former airline flight dispatcher says passengers often don't understand how weather across the country can have a ripple effect on an airline.
Airline travelers are only owed refunds, hotel and meal vouchers in certain cancellation circumstances due to a patchwork of regulations and policies.
Delay compensation policies vary by airline, and some are a lot more passenger-friendly than others. Flight delay compensation: Here are your rights by each major US airline Skip to main content
The number of flight delays has increased as staff has been cut back as a result of the financial woes following the September 11 attacks. [7] Some of the causes of flight delays or cancellation include: Airline glitches. The top cause of flight delays, according to a USA Today analysis. [7] Congestion in air traffic [7]
Flight interruption manifests are perceived by both flying passengers and airlines as becoming increasingly impractical, especially with the widespread use of electronic ticketing, or e-Tickets. Producing a FIM requires that the e-ticket be converted to a regular paper ticket and that the data manually be sent to the receiving airline.
If a flight is significantly delayed for reasons within their control, Alaska, American, Delta, JetBlue and United offer: rebooking passengers on the same airline or a partner airline, at no extra ...
Often no-shows are treated the same way regardless of reason. This means that a passenger who is delayed by a problem during the travel to airport will get the return flight cancelled even if wanting to rebook the outbound flight at the airport. A new ticket bought shortly before departure often needs to be business class due to airline policy.